Cavity Wall Insulation Claims

Thousands of homeowners have experienced damp, cold and mould despite getting cavity wall insulation

Problems have arisen from a government scheme to retro-fit properties with cavity wall insulation to save energy

A large number of property owners have reported substandard installations leading to problems with damp and damage to their homes

This could add up to as many as tens of thousands of homes nationwide

Experts predict that cavity wall compensation could top PPI as the next big claim


Need to know

  • If your home was built from 1920 onwards there's a good chance that your external walls are made of two layers of brick with a cavity in between
  • Cavity wall insulation is where a material is placed into this gap to help keep heat in your house
  • Since the early 1980's building regulations stipulate that all new buildings must have cavity wall insulation
  • In addition, the Government has spent millions trying to get old homes up to date, meaning that loads of companies have been after the money and many of them have provided poor levels of service
  • You may not be aware that you have problems as a result of cavity wall insulation. You may need an inspection to determine the cause of damp, mould and condensation in your home
  • A new technique to detect faulty cavity wall insulation has been developed which involves infra-red thermal imaging cameras to detect heat escaping from certain areas on the property
  • When done correctly, cavity wall insulation is a fantastic way to save energy and money by keeping your home warmer for longer
  • Many people may have been mis-sold cavity wall insulation as a result of rogue traders looking to benefit from the Government scheme

Was I mis-sold cavity wall insulation?

Thermal imaging surveys have revealed that out of 250,000 UK homes scanned, over half with cavity wall insulation have missing insulation or damp

Has your property been affected by any of these problems since your cavity wall insulation was installed?

  • No noticeable increase in heat or temperature due to low quality materials being used
  • Drill holes visible in the walls 
  • Mould, condensation or damp since cavity wall installation
  • Damage to electrical work or property

How to make a cavity wall claim

  • It can be difficult to make a cavity wall claim on your own but with our help you should be able to get a fair verdict if you've been mis-sold
  • It's vital that you check whether your cavity wall insulation provider has signed up to a nationally recognised code of conduct
  • You also need to check that they have a guarantee and are members of a professional body 
  • These can include the National Insulation Association (NIA) or the Cavity Insulation Guarantee Agency (CIGA)
  • Regulators like CIGA recommend that you try to resolve the problem with the installer first. If you can't come to an amicable solution, contact CIGA in writing detailing your attempts to resolve the issue
  • They will then investigate the complaint and claim to 'ensure that the appropriate remedial work is carried out free of charge'
  • The maximum payout for rectification work with CIGA is currently £20,000
  • Make sure you keep pressure on them to win your claim. People have reported they've been told faults aren't related to cavity wall insulation when in fact they were

The inside track

  • Thousands of pounds worth of energy saving equipment including cavity wall insulation is available from many of the big energy companies
  • If you earn less than £15,860, receive tax credits or take other benefits you may be able to apply
  • items include free boilers, loft and cavity wall insulation under the Energy Companies Obligation Scheme (ECO)
  • British Gas will do this regardless of your circumstances
  • You can ring the Energy Saving Trust on the following numbers for more advice and information 
  • England - 0300 123 1234
  • Scotland - 0800 512 012
  • Wales - 0808 808 22 82

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